Fill in the gap exercises     - exercise 1     - exercise 2     - exercise 3     - exercise 4     - exercise 5     - exercise 6     - exercise 7     - exercise 8 Crossword     - parts of a business letter     - abbreviations Reading     - read and answer the questions

Jumbled order exercises     - American address     - British address     - layout of a letter     - inquiry     - offer     - reply to offer     - order     - confirmation of orders     - advise of dispatch     - complaint     - reply to complaint Phrases     - match the phrases